Germany, 03 March 2023: Reserva Alecrim Eco Suites Resort has maximized income per visitor and extra shortly realized its development technique as a result of implementation of an intuitive, built-in lodge administration answer from SIHOT.
The eco resort lodging supplier not solely elevated visitor scores on Reserving.com and Google, but in addition achieved a 60% enhance in visitor spend by providing extra providers and experiences, with it’s F&B enterprise unit benefitting from a 70+% uplift. The digitalization of its operations, monetary, administrative and reserving processes allowed it to considerably cut back stress on workers by practically eliminating the necessity for 44 hours additional time per 30 days because of automating time-consuming duties.
Reserva Alecrim has additionally seen large enhancements to crew communication throughout the 24-hectare web site, and now gives an enhanced visitor expertise for billing and check-out – securing 70% enhance in upsells all through the property.
“A web site of 24 hectares has turn into very shut. With SIHOT, we really feel that we’re not that removed from one another anymore. SIHOT has helped us develop, and is enabling us to plan an thrilling future,” stated Lurio Alves, Lodge Supervisor, Reserva Alecrim Eco Suites Resort.
SIHOT was put in in January 2022, with the resort now utilizing SIHOT.PMS, SIHOT.POS, Channel Supervisor and SIHOT.TRUST. Beforehand, the resort’s workers had been challenged by handbook programs the place the PMS couldn’t combine with different programs. The expertise lacked the power so as to add experiences and providers to a room invoice, inflicting delays in compiling single visitor funds. With SIHOT’s cloud-based answer, the crew can entry studies from anyplace and course of invoices inside a couple of minutes, leading to a 75% time discount.
“It’s about making processes easy and with SIHOT, that’s potential. Even coaching new workers is fast: they’re up and working inside per week. We have now taken steps to additional enhance our providing and visitor expertise whereas bettering our communication and pulling all of the groups collectively. With extra data we will obtain what we wish. We merely couldn’t have grown with our former PMS,” continued Alves.
Reserva Alecrim is ready to higher handle its every day operations. The improved visibility of reporting has helped income technology, with division heads in a position to incentivize their groups to upsell when wanted.
SIHOT’s options allow the resort to combine with a variety of applied sciences, together with channel managers able to promoting to 35 OTAs in the present day in comparison with none beforehand. Its integration with the resort’s billing system has helped it develop enterprise, together with partnerships with worldwide journey businesses that required integrations for dwell availability.
“Lurio and his crew have demonstrated the worth of turning round processes through the use of expertise to their benefit to scale back pressures whereas bettering the expertise – not only for the visitor, but in addition fairly clearly for themselves. It’s incredible to see a hospitality firm make such vital beneficial properties in a brief time period the place they’ve each confidence to proceed their development,” stated Carsten Wernet, Chief Government, SIHOT.
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